Hello. I bought pre-owned VR20K9350WK/SB, and having problem to connect it with Smart Things app. Adding robot cleaner to app, it passes all stages, and stops when device is going to be registered to Samsung account. Error code for it is 31-164. Any ideas, if previous owner should delete device from somewhere, or restar is needed?
Thank you in advance!
tagging @SamsungZell
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Hey there! @Liisi_V, Welcome to the Community! Thanks, @jkp for tagging me. I’m sorry to hear that you’re having issues with onboarding your PowerBot Robot Vacuum to the Smart Things Application.
I wanted to provide you with this troubleshooting article for the specification requirements and how to add a PowerBot to the Smart Things Application. You can read more about it here: How To Connect To Smartthings On My Powerbot
As this is an international model and support is limited, I’d highly recommend reaching out to a support team in your area and providing the steps you have already attempted along with a screenshot of the error code 31-164 to further address your concerns.
You can reach out directly to a support team in your area using the below information:
US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca
I hope this message finds you well!
^SamsungZell