SmartThings App error code 31-164

Devices & Integrations Connected Things
1

Connecting my Samsung nq70m6650 to my SmartThings app. Once it connects to my network then starts trying to register the product. I get the error code 31-164. Any help is appreciate.

Thanks
Clayton

2

Hey there! @Clayton_McDonnell, Welcome to the Community! :slight_smile: I’m so sorry to hear that you are having an issue with onboarding your Microwave Wall oven into the Smart Things App and are receiving an error code.

  1. When you receive the error code 31-164, Do you see a (?) at the bottom that is clickable? This should provide you with troubleshooting steps to attempt to resolve the onboarding issue.

  2. Can you also confirm that you have attempted to add the device by the model code of your specific model? Navigation Pathway: Smart Things App>Devices Tab> (+)Add Device > Search Bar > NQ70M6650 and attempt to onboard that way. Additionally, what about the scan nearby for ready-to-be-claimed devices?

  3. If the symptom persists after attempting the troubleshooting steps from the Help menu, you should create a Smart Things Support Ticket and submit your attached error logs.

You can reach out directly to a support team in your area using the below information:

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca

I hope this message finds you well!

^SamsungZell

3

Hi

I have the same problem with my stove SAMSUNG NV73N9770RM
:expressionless:

4

I have samé issue with washer, Under question Mark i have reset device, but i font have device in app