I recently had to upgrade my V1 hub (end of life) to a new Aeotec ST Hub.
The new hub is up and running and pretty much all my devices have been added to it and are working fine. With ONE notable exception.
I have a Samsung PowerBot 7040 robot vac that was added to my V1 hub and it functioned just fine. When I was removing devices from my old hub I reset the vac by powering it off for 2.5 minutes, then removing it from the app after restarting the robot.
For the life of me I CANNOT add this thing back into the app. I add a robot vacuum, select Samsung PowerBot and follow the instructions. When I’m asked to connect to WiFi on the vacuum and enter the password. When ST is trying to communicate with the vacuum it always fails. It says that it is unable to verify the device and throws a 14-004 error,
I called ST support and they had me try another reset before transferring me to Samsung Vacuum Cleaner Support. They really didn’t seem to have a clue, first asking me to go to the Google Play store to download the ST app (even though I told them I was running iOS several times). When we finally got round to having me try to connect, it failed and I gave the tech the 14-004 error code. She looked at something on her computer and then came back to me saying that this was a “Permissions Error” and that I needed to call Apple to have them grant access to the device on my phone (even though I told her several times that it had been connected to the same phone 2 days earlier).
At this point I’m confused and frustrated.
Does anyone have experience setting these things up in ST and (better still) have a workaround for the 14-004 error?
I had thought about trying to set it up on one of our phones (configured as a hotspot) but figured that, in the event of a power failure (and we have several every year) I would have to jump through more hoops to get it back into the app again.
My sincere thanks in advance for any help you may be able to offer