Quite a few people reporting something similar, but no way of knowing if it’s the platform or their individual set up yet. Make sure you report to support so they can look into it.
Separately, there are also some known issues with presence right now which could cause a number of other issues.
Some recent threads:
The issues with my ST setup are mounting every day.
I’ve got numerous automations that just don’t run (x minutes after sunset, when things quite down, etc)
I’ve got devices that show the wrong status - ie, off when an automation/smartapp actually turned it on and vice versa.
Devices with no recent activity, despite there being lots
Devices that intermittently respond but at other times just don’t
Devices that wont turn off via an automation but will if manually turned off via its device icon.
I’ve done multiple z-wave repairs to no avail
A re-install isn’t appealing, I have 80+ devices (mostly Fibaro modules). I’ve used Vera, Fibaro (and to a lesser degree) Homey controllers in the past and if ST did what it was meant to do it’d beat all of them hands down.
Is there any sort of deb…
.
I’ve had a strange thing happen with the multipurpose sensor on my garage door. It has been working fine for months. I have Smartthings set up to alert me if the garage door is left open for more than 5min. Twice now I’ve opened and closed the garage door and had it alert me that it was left open. The status in the app shows that the door was opened AND closed but Actiontiles shows that it was left open. I don’t know why they would show that the sensor is in 2 different states. This just started a week ago or so and I haven’t changed anything with my setup. I’ve tried rebooting the hub and the discrepancy remains. Any ideas?
.
I’m still relatively new to the smartthings, but recently my devices keep dropping off the network and I either have to hard reset them or pull the plug on my smartthings hub and then do a Repair Z-Wave Network, which doesn’t always fix the issue and I am still forced to hard reset the motion sensors etc.
The hub is in a location were it’s away from any other electrical interference such as a modem/router etc, and yet I still encounter issues. Does anyone know why this might be happening? I’ve noticed that the batteries that are used in the devices don’t exactly fit snugly, I’m wondering if the batteries aren’t seated correctly and that’s why they drop off
.
I have a bunch of zwave devices that have become unresponsive this week. They don’t show as offline in the app. I noticed that the timing of them falling off lines up with when I updated the Alexa app, and in the history it shows Amazon Alexa polling the status every 10minutes. Has this happened to anyone else and is there a fix?
.
About two weeks ago, some of my devides started going “offline” in the app, and in the developer console I see the same thing. Some of them would ‘recover’ when the switch was toggled. Some could even be controlled while being “offline” via Alexa voice controls that still seemed to work, although the app had lost all control of them. Still, they come and go, and I still have about 10 devices OFFLINE for now QUITE some time.
Smartthings support says they have a bug, and can’t provide any guidance as to time for a fix. They say I should go and remove then add them again (Takes LONG TIME, I have 10 smart apps on each device that would need to be setup again). Support also says other people have reported the same thing…
So what gives? I can’t run around the house and spend 4 hours fixing thi…
.
Hi everyone,
I’m just wondering if anyone else has had any issues lately with the official Lutron Smartapp integration? For the past 5 days any changes to my Lutron devices (through the device or Lutron Caseta app) are not reflected in Smartthings. If I go into the IDE and under the location-installed Smartapps and update the Lutron smart app, Smartthings reflects what happened to the switch.
I’ve removed all Lutron Caseta devices from Smartthings and uninstalled the Lutron Smartapp and the reinstalled the Smartapp and re-added the devices. Unfortunately it didn’t help. Just wondering if this issue is going around or should I contact support.
Thanks.
.
One of my 7 Cree Zigbee bulbs started showing offline in the ST app two days ago. However, it is responding to commands from webCoRE and Alexa. I have tried refreshing the device in the ST app a few times and once or twice it did come back “online” but it then returns to unavailable.
I tried a bulb reset but so far I’ve not been able to get that to work.
Any ideas? Contact ST Support on this one? It’s obviously still on the mesh as it is responding to Alexa and webCoRE.
EDIT: I’m going to go ahead and report to ST Support.
.
I don’t know if it’s only this type of bulb, but those are what I am having trouble with now. I have two of them connected. They work fine for a while, but then become unreliable. Sometimes turning the power to the light off and back on again would get it working, but recently not.
I went so far as to remove the bulb in the living room from SmartThings, reset it, then add it back. It worked for the rest of that day, but is not working again this morning, even if I power cycle it. The bulb downstairs has been being flaky in a similar manner for longer than that.
Does anyone know what is going on or has seen similar behavior? I don’t understand why it worked well for a long time, then started giving me problems.
.
I have a Lightify A19 Tunable White Osram bulb in the Pantry. I have a zwave sensor on the door (previously had a zigbee sensor on the door, nothing but problems dropping out, I assume due to zigbee repeater functions on light). This light has nothing but issues. So my new z wave door sensor seems to work just fine registering open and close. Im using the Smart Lighting app, the light on the other hand never seems to turn on. If it does turn on it wont turn off. The ST device never seems to register when the light is on or off. When I press it, it seems o be trying to turn light on but never does. So this seems more like a Firmware/DH issue. The OTA update indicates I have the latest’s version of Firmware. The bulb is connected directly to the ST hub. Is anyone else having these k…
.
For the last few weeks some of my Osram A19 bulbs have been going offline. If I remove then apply power the bulb will reconnect. It may stay connected for a few hours, days, or even a week or so. I have all tried removing the devices and reinstalling them but the results are the same. No other devices are affected.
When I first installed the V2 hub and the devices (Bulbs, sensors, motion detectors, etc.) the system was highly reliable. Unfortunately that’s no longer the case. When the bulbs go offline and aren’t triggered by schedule or sensors, we end up stumbling in the dark. Most of the bulbs are within 30 feet of the router with no intervening walls. My 2.4GHz signal is channel 6 (if that makes a difference)
Any ideas?
.
And the separate presence issues:
Hi All,
Just reaching out to raise some visibility for this issue. Searching Google yielded no results for smartthings + ios 11 + presence on this site.
Since updating from iOS 10.3.3 to iOS 11 Beta 7, presence sensing for my iPhone 6S Plus is broken. The presence location is only updated upon manually opening the Smartthings iOS app. This essentially makes any geofencing rules useless right now. It was flawless before upgrading to iOS 11 so I imagine some OS changes require changes to be made within the ST app.
It still works just fine with an iPhone 6 I have to test with which is still running iOS 10.3.3.
I’ve submitted my presence logs via the app to the ST team. Just wanted to ensure some more visibility is brought to the issue. @Brad_ST
Other reports of this:
2 Likes
