Smart Things is UNRELIABLE

I’ve had nothing but problems since I’ve gotten this system as it was supposed to be the best. Wink is ungodly slow, so I tried this as it’s supposed to be good. The problems are insane and support gets back with you sometimes, other times they are “very busy and sorry it took us a month to respond”. Pulling this crap out and going with a different system. This stupid hub has completely locked up, doesn’t work at all now… doesn’t control anything, stupid non-informative light on the front goes green like it’s supposed to be working and on the network but doesn’t respond to or control anything. iPhone app has repeatedly crashed today and have to reboot phone to get it to “try” to open again… then says bad password (which isn’t the case) then crashes and you have to reboot to try again.

Total crap. Could send an email if I had a month to wait for my lights to work… could send an IM on this site if the dot wasn’t yellow… but it pretty much always is. Thanks ST, appreciate the crap you sold me.


Just out of curiosity … How many devices and what kind of devices do you have on your network? (Zigbee vs Z Wave)?
How big is your home and where is the hub placed with respect to your WiFi router? And how far approximately is the device/sensor that is farthest from the hub?

I almost returned mine on the first day. It was driving me crazy. Then I remembered the Polk wireless subwoofer module sitting on the shelf below hidden somewhat. Moved Hub and everything has been great since.

Sometimes its the things you don’t think about causing you problems.

Please see for the status of our platform. We were experiencing a brief outage which may have contributed to what you were seeing.

Ashutosh, all Z-Wave, 7 devices, everything within 10’ of the hub, 30’ from my wireless router. Moving the hub to it’s current location helped with some of my “all of a sudden” issues last time. Now this new wave of “all of a sudden” issues was caused by who knows. The app was 1 of the problems, but the system completely crapped out hours prior to that as I was told by my wife where a few of the lights just turned on randomly and everything was “stuck”. I got home and started resetting everything and then found the App issue as well which I don’t know if that happened earlier as well or just at 5:30pm (EST) like they suggest on their status site.

I don’t normally go off on a rant like that, in fact; that is the first time I’ve really ever done an Internet blast… but this system week to week shows new annoying issues that support can never figure out. I’ve spent countless hours screwing around with locations, how things are setup, new devices to replace old ones, etc… it just doesn’t work reliable at all. The Wink was at least solid… slow as all hell but worked consistently every single time.

Did you check the hub activity? Have that happened to my wife yesterday, BUT it was due to a brief power outage, so not really ST’s fault. (the lights coming on, not the getting stuck part)

Yes. It was accepting incoming commands however not giving any out. No power bump but to your point, I reset everything including switches via breakers and that did nothing for the system either as the hub was not sending commands from events, triggers, or routines. Every device was reset including the hub twice. When the app started to come back the system started to work very very slowly and inconsistently for about 30min. Now everything is up and so far working just as it has been.

Unfortunately I will likely get something like this again next week sometime as it never seems to fail.

Sorry for your bad experience. It does seem like the only thing in ST universe that never fails, is the failure :slight_smile:

Yeah, thanks. It is a bummer. Didn’t have to wait a week for more issues, routines aren’t firing again which I have had an open ticket with ST over now for over 2 months. This is something they can’t figure out which is the majority of my issues that come and go. Not all but most. Very frustrating to not be able to have lights go on and off at specific times. That’s a very basic function that doesn’t even work right.

Same exactly situation here. Have you tried Rule Machine? Since routines and modes have been iffy, I switched most of my basic functions to @bravenel s app and it certainly reduced the time I spend troubleshooting routines and Smart Lighting failures.

No, actually I haven’t. I will have to check that out. With all I have invested I’d rather not walk away but am very frustrated. Thanks for the tip, I’ll definitely check it out. Did you just eliminate all routines and smart lighting rules to use this instead?

No, I didn’t eliminate all routines or smart lighting. But I really trimmed down the number of modes/routines/Smart Light instances I use. I used to have about 10 modes, 15 routines and over 30 Smart Light instances. I am now down to 3 modes/4 routines and a handful of Smart Light instances. The rule of thumb for me, is that IF the automation can run locally, then it goes into Smart Light, if not, then it goes to Rule Machine or a custom app. I haven’t had any major issues in 2 months (aside from the occasional platform hiccups).

Here is the link to Rule Machine. It may seems overwhelming at first, but once you get it installed, you will find it pretty easy to work with:

If you find Rule Machine useful, then don’t forget to drop a line on this thread! Maybe one day @bravenel’s app will run locally.

When you say Smart Lighting runs locally… I’m not sure it does (at least in my house)… when they are having issues in the cloud, nothing works at my house… so I’m not sure if anything is actually running locally despite me having a V2 hub… I’ll have to look at what I have doing what.

I ONLY have routines programmed to turn a light on at a certain level, at certain times. Other than that, I will have to look at what I have going on. It’s very, very basic… I don’t have any modes changing.

If you only perform basic functions with your routi es, then I definitely recommend using Rule. Local processing is based on 3 conditions. Use Smart Light app, only use z-wave/zigbee devices and stock device types. If these 3 are met, then unplugging the ethernet and power cable should not affect functionality. If that’s not the case, then is something wrong.

depending where you are


shows you which devices & smartapps can be run locally, however if you use a device not in the list say in smart lighting then then the whole App / rule will be run in the cloud.

and since the list of devices i have in the list are only 10 out of my now 98 devices, then it pretty much makes the local processing useless, at least for me.

Very interesting. I see why I’m not being run locally. I only have 2 of my 10 devices in the local list so it’s all shot just like you.

Interesting enough though also based on what Bobby says, all devices should be local and they aren’t. I’m using all z-wave/zigbee devices, only stock device types, and smart lighting. I meet those conditions yet my cree connected bulbs are not in the local list.

I have to say that I’ve been very critical of ST, but since removing EVERYTHING and adding devices slowly over the last month, things have been mostly good. and i probably just jinxed myself and SHM will set off the siren in the middle of the night :unamused:

That is surprising. Cree are officially supported bulbs, so I don’t see why they wouldn’t qualify to run locally. Are you sure you’re using the stock zigbee bulbs device type? Even my GE bulbs, who are not officially supported were running locally using the generic device type.

even that page is not working. i don’t know if it is only for me.