Hey, probably late for the game, but I had the same troublesome experience, so let me share what I learned about the Family Hub + Ring cameras.
In the Family Hub, there will actually be 2 type of widgets to show video.
One is the SmartThings Video widget, and the other is Ring widget.
Let’s start with the SmartThings Video Widget.
I assume what you want to have is to have the Family Hub always show video streaming of the cameras. This is the widget for that. But beware that it will not be a live streaming, but it will be more about snapshots every hour or so. I don’t know the actual interval, it looks pretty random. Probably because of battery, but don’t expect to use it like a surveillance system.
This widget is the one that is NOT compatible with all the Ring Cameras. Some type of Ring camera just doesn’t show up on the selection. I tried re-registering, deleting from IDE, and all the things I can think of, but it is just not versatile.
The one that worked for me are below.
-Ring Door Bell Pro 2
-Floodlight Cam Wired Pro
-Stick Up Cam Battery/Plug-in
What does NOT work with SmartThings video widget is the
-Ring Indoor Cam
It’s a shame that the cheapest camera doesn’t work!
So, then let’s talk about the second widget, the Ring Widget.
This one as far as I’ve seen, works with ALL cameras. But it’s not a widget that will show the video streaming nor the snapshot image, but more of a launcher to see individual camera’s live stream. So you have to choose which camera by tapping tiny carrousel arrows, and once you select, it will show the video streaming. It will show only one video at a time.
It’s not great, I don’t use it, but I guess it’s better than nothing for some people.
Lastly, if you are going to use the stick up camera to get those snapshots, keep in mind that it will probably use more batteries than usual. So I have purchased the power adapter on Amazon and have it plugged in.
I hope Samsung, who is responsible for the SmartThings Video Widget will solve to cover more Ring cameras. But that’s a pie in the sky.
Hope this helps and save money for few people.
Cheers,