Smartthings Classic and Smartthings (Samsung Connect) dashboard doesn't update when arming home


(Eric Cimino) #1

I have an ADT Smartthings security hub with 3 door sensors, 2 motion detectors and one Key Fob.

The setup has been running with no issues since January 2018.

Today, I noticed that Smartthings Classic dashboard doesn’t update when I arm the home manually via my ADT smart hub panel (everything is grayed out on the dashboard). Also, I can’t disarm the alarm via the Smartthings Classic APP either since the dashboard is not updated. I tried downloading the Smartthings Samsug Connect APP as well but the dashboard is grayed out here as well. This is happening on my Iphone as well as on my Android phone.

I confirmed that I am running the latest firmware version on my ADT smart hub

Has anyone experienced this issue before?

Do I have to factory reset the ADT hub and sync up all sensors again from scratch.

Any help would be appreciated.


(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #2
  1. The ADT functions are not yet compatible with the SmartThings (Samsung Connect) App as far as I know. Please continue to use only the SmartThings Classic App.

  2. Using the new App sometimes / often creates a secondary new mostly empty SmartThings Location, which becomes the default. You can confirm and fix this in the IDE under My Locations at https://account.SmartThings.com

Drill into the Locations, determine which is the correct one; mark it as “default”, and delete the other one.


(Eric Cimino) #3

Thanks for the reply, I confirmed that I only have one location setup under My Locations. What’s strange is that when I start up the Smartthings classic APP, the dashboard doesn’t show that my security system is armed even though I have armed the home manually via the ADT panel. Not sure what might be causing this display issue. I confirmed that I can arm the home vis the APP but the classuc APP never show the armed status on the dashboard.


(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #4

The Smart Home Monitor dashboard solution SmartApp (inside the SmartThings Classic App) is 100% distinct from the ADT Alarm arm/disarm dashboard solution module… isn’t it?

I’m not sure familiar with ADT, so that’s why I’m not speaking with certainty; but I didn’t think they were coordinated.

And maybe that’s not the problem you’re expressing. It’s just that terminology is confusing when there’s more than one SHM and what do you really call the ADT Solution Integration module?


(Eric Cimino) #5

I was able to fix this APP dashboard display issue today.

If anyone runs into the same Smartthings classic display issue, you can fix it by remotely resetting the ADT Smartthings security hub using the below procedure.

In your browser, go to ide.smartthings.com
Click Log in
Enter your SmartThings account credentials (email and password)
Click Log in
Click My Hubs
Scroll down to Utilities and click View Utilities
Under Hub Commands, click Reboot Hub