SmartThings can't find Linear switches


(Samuel Farid) #1

Hi I had previously connected 2 Linear WS15Z-1 switches, things got shifted so I’ve since reset the hub. Now the hub will not connect to the switches. I’ve been trying to read up on similar issues, I don’t have a mini-mote, I’m not sure where the option to enter code is either?

Would really appreciate some help.


#2

If you completely reset the hub, then it’s a stranger to the devices that were connected to it previously. You have to establish a new network. So it’s no different than if you bought used devices from a neighbor who had them connected to their hub.

Since it sounds like you didn’t do it before you reset the hub, you will need to individually exclude each zwave device from the old network using a general exclusion. Then you’ll be able to add them to the new network.