Smartthings Cam Problem RC8335-US

I have smarthings Cam model RC8335-US, I bought the camera from Samsung Store Mexico, but Im trying to add to my smarthome devices but is impossible to add and recognize the cam. See the error in the image

I contacted to Samsung Support but the can’t give me any response to connect to my hub,.

Is any way to connect or the hub recognized the Cam.
I really appreciate your help on this folks.