Sou do Brasil, Consegui resolver da seguinte forma, fui até o wi-fi de outra pessoa conectei na internet dela e a câmera funcionou na hora, depois reiniciei a câmera de novo, entrei no wi-fi Hotspot do celular dela, coloquei o mesmo SSD e senha do wi-fi da minha casa, fiz o processo de conexão e funcionou perfeitamente, levei a câmera pra casa liguei a câmera e ela se conectou na hora no meu wi-fi, está funcionando sem problemas, tive problema com duas câmeras, agora as duas então funcionando.
You need to revisit this thread cus this issue is not resolved with the link you provided.
We have all used those steps without success.
So maybe dig a bit deeper on the helping us samsung customers…please.
Hey there! @Hudsonhouse. I completely understand your frustrations and I’m sorry to hear you are having this symptom as well.
These steps are helpful for the following setup failed errors for model RC8335/RC8326:
SmartThings cannot detect the Camera, Setup stopped at “Something went wrong”, Setup stopped at 39%, Setup stopped at 99%.
Unplug the camera’s power cable, wait 5 seconds, and plug the power cable back in.
Ensure the camera is within range of the Wi-Fi network it is connecting to (Does other Wi-Fi devices nearby connect to the same network?) Move as close to the camera as possible.
Ensure that the mobile device is connected to the same network that you are attempting to connect the camera to and finally Is the light on the front blinking amber when you are attempting to add?
If not, resetting the camera using the steps above would be the next step. (Hold the button on the back of the camera for 15 seconds, Release the button when the camera makes a “Click” sound, then attempt to re-add the device.
If the symptom persists after you’ve already performed a reset of the device, I would recommend creating a Support ticket so we can look into your concerns further.
You can reach out directly to a support team in your area using the below information:
US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
I hope this message finds you well!
^SamsungZell
Always says almost there cam being registered to your samsung account light goes green…gets to 99% then ultimately fails giving the error problem connecting to network
make sure my network is working correctly.
pretty sure my network is fine IF ALLL my other devices and smarthings devices are linking up.
this is samsungs problem not OUR problem. Samsung NEEDS to fix this with a firmware update for the cameras.
There should be a way to do this on the hub UI where we can see all the details of what is acutally going on and not trying to use the minimal horsepower of handheld devices.
Hi Ryan. Check my post from Jun 2020. My guess, It will fix your issue.
and yes, its annoying that it doesnt work right out of the box but i guess it does for 99% of the people otherwise it would have gotten more attention. After the initial hastle they have been working for more than a year now without any problems.
Hope it works out
Thanks…but really dont want to lose all my automations …this should be a really easy set up through the ST UI website…shouldnt even need the phone do do this. but there is all sorts of missing info on how to do this through the web UI.
It is absolutely crazy that one would need to do this. But it works! My Smartthings Cam is up and running.
Thank you so much @ArnoudST!
It was THIS close to ending up in the trash!
cheers 99ramon …
this just worked for in less than a 1 Minute, after 2days of pulling my hair out