I’m very new to Smartthings and I just recently decided to pull the trigger and get the V3 Hub, some Smartthings bulbs and some Smarttings buttons. I got 6 buttons to begin with.
First things I did was setup the hub and light bulbs. All went really well and I have no complaints. Then it was time to unbox and setup the buttons. 1st button, follow the instructions to pair it and no go. I don’t get the expected lights sequence (red, green, red, green, red, green). I think it just flashed red a bunch of times and then that’s it. I ended up having to go online and find the instructions on how to reset the buttons and I still couldn’t get it to pair with the hub. Not a good start but I could have made a mistake during the setup since this is indeed my first time with these things. So I unbox the next one… Same thing. not the expected pairing behavior, I have to reset and I still can’t pair to my hub. Unbox the 3rd one… Same thing. Unbox the 4th. It works… everything happened as expected. Unbox the 5th… no go. then the 6th, It works.
Anyhow, I manage to get a couple more to pair within the next couple of days, but it’s very unstable and I keep losing connection and it’s very unreliable. ( kinda hard to convince my wife that this is going to be a great system when she was already skeptical to begin with) Anyhow, I need more buttons so I bought 4 more. 2 buttons out of the next 4 are DOA again.
Am I doing something wrong? This was getting really surreal. I’ve never had such a hard time with what seems to be a very reputable tech company. Oh and I have 20+ years as an IT technician in case anyone is wondering if I’m just not technically savvy.
Add on that the Samsung Hub one day lost all my Zigbee and virtual devices… the only thing that remained and has been the most reliable so far are my wifi devices… I had to individually re-add every device to my hub. at least it was able to remember the name and locations of the devices but I wasn’t able to find re-add the virtual devices, which are still listed in the IDE but are no longer showing in the Smartthings app. Oh and now I have triplets or even quadruplets of all my devices in my google home.
All this has been way too much work for what I really expected to be something that would be easy to implement in our lives and keep trying to improve it as time goes on… Not start off with a major rebuild right from the start… Couple this with the social distancing and the kids at home 24/7 and no time to play with lights that everyone depends on while their in the house.
I was thinking… could there be something wrong with my Hub perhaps? Is the V3 hub usually this unstable? are the ST buttons normally unreliable?
Anyhow, I think I’m just very frustrated and I really needed to vent about how bad my experience has been. but honestly… I’m really hoping there’s a solution to all this and I just head some kind of freakishly weird patch of bad luck… I’m really excited about having automation in my home… But just as long as it makes my life easier and not the other way around.
If anyone has any insight about my issues, I would love to hear it…
Thanks in advance…