SmartThings Button Keeps Going Offline

[John_Schrenker]

I bought a SmartThings button and it keeps going offline. It seems to be working fine; if you press it, it immediately works and does what it’s supposed to do and it will show as online for about 5-10 minutes but then it goes offline again. It also isn’t updating the temperature which is no big deal, but perhaps is another symptom. It’s a bit annoying because I can program the button with it offline but I can’t add it to any automations unless it’s connected.

None of my other devices are doing this and this is the only button I have so far. Any suggestions are appreciated.

[granzy]

I had the same issue a while back.
Do you have any other buttons?
If you do and they are ok, return it, it is most likely bad. Thats what i did with mine. replacement has been flawless since.

Button IM6001-BTP01 will only register hold

Help. I have two buttons (IM6001-BTP01) and one of them will only register hold, it will not regester one or two presses. It also drops the connection frequently and i have to delete it and add it back. I have had it placed within inches of the hub for 3 days and this continues to happen. Any ideas or should I return it?

[John_Schrenker]

Thanks, I bought two but so far I’ve only set-up one. Maybe I’ll try using the other one and see if it works properly. If so, that may be the issue.

[SamsungZell]

Hey there!

@John_Schrenker, if the symptoms persist I’d recommend trying to delete the device and re-pair the Smartthings Button to your hub.

I hope this message finds you well!

^SamsungZell

[Kivan_Honesty]

Enable ipv6 on your router.