Smartthings Button is always shown as Offline (April 2021)

[Racer1982 (P.)]

Hi Guys,

i’m new to the smartthings community and need some assistance and hope someone is able to help me with a crucial problem i can’t solve myself.

First of all, i bought a couple of days ago a smartthings hub, it’s the Samsung v3 version.

With the Hub i also bought a Smartthings button and some other stuff. Before i switched to smartthings, i was familiar with zwave and used an almond hub.

Most of my zwave stuff i could include easily but the smartthings button is a hard challenge.

The inclusion process is working fine, but the button is always shown in the app as offline! So i’m not able to create scenes or “actions”. If i remove the batterie and put it again into the butto, the button’s led is green (for 5s or so), during the led is green, it shows the button as online but then it changes back to offline again

I tried following steps:

• excluded sensor and included again (5x)
• used a new battery
• restarded the hub several times

Nothing helped. When removing battery and restarting the button, i tried to set an “action” because then it’s not grey in the app, but saving the changes results in an error.

Any suggestions for solvin this problem?

The weird thing is, that if i push the button, it shows it in the app correctly, also the temperature…

[nathancu (Nathan Curtis)]

You aren’t alone.

New ST devices all offline?

ST v4 Alexa hub Livarno Gu10 Ikea Tradfri bulb Tradfri PIR Tradfri Dimmer Hue bulb Hello all Above are a few items from 30+ throughout the house. ST has been running great with all ikea and Livarno bulbs and controllers. Worried about how ST was failing to integrate with many manufacturers i bought the latest Alexa speaker with ZigBee hub. To experiment I transferred a range of items from ST to Alexa which was great until the pir’s and remotes which wouldn’t integrate. I decided to reinstall the above back into ST and just use Alexa to add to the ST functionality. After deleting/resetting devices, deleting from both Alexa and ST I tried to add them back to ST. ST finds all the devices but doesn’t show my (new) device name and shows them as offline?? I’ve repeated this proces…

[Racer1982 (P.)]

Hi Nathan,

Thx, it seems to be a huge zigbee problem. Just wanted to add my ST Water Leak Sensor, it’s also a zigbee based sensor. Same problem
All my zwave sensors are working pretty fine but not the smartthing stuff, this is ridiculous!

In ide the sensors are online, wtf? It also sends me a message when it detects water but i can’t do anything, also renaming is not possible because it’s offline.

[nathancu (Nathan Curtis)]

exactly - its not just zigbee either - appears to impact any new device added within the last day or so

[JohnJBest (John Best)]

While disappointing… this is good to know… @nathancu @Racer1982

I have just purchased and added to new devices to my smart things network
GE ZWAVE Plus Toggle
Ecolink Motion sensor
Both are able to be added yet both SHOW OFFLINE.
Weird part is they show the status changes and seem to generally work. I set up an automation in the ST App to turn the light on when motion is detected and it WORKS.

Biggest problems though

• I cannot rename the devices show they show as DEFAULT names - GE Switch, Ecolink Motion
• I cannot control the devices through ST App. (Turn off/on the light, or update other settings)

Hoping this gets resolved quickly.
This is a V2 Hub and screen shot of firmware attached.

[JohnJBest (John Best)]

FURTHER… I cannot get these to add to alexa or home due to the offline status as well…

GRR

[nathancu (Nathan Curtis)]

Yep that’s exactly the problem. Groovy IDE sees the device and status, NewApp infrastructure doesn’t and marks the device offline.