Hi all, pretty new user here.
I have a hub v2, a SmartSense Button, a SmartPower Outlet and that’s it. Yes, only 3 things with one function, to control a set of lights. These are all “SmartThings” branded items, advertised on their main page.
The hub is 8 feet from the button and outlet and there is no wifi router near it.
It seems like once a day or once every other day the button just gets lost. It shows offline in the device list and pushing it doesn’t toggle the power state of the outlet. I have to take the battery out of it and replace it, then it’s ok until I start to trust it again and turn my back on it and it mysteriously disappears later.
This would seem the most fundamental of use cases and among the simplest and most expected to work setup possible. I’m really not getting a feeling of reliability here, and to me, reliability far outweighs cool factor or basically any other bell or whistle you could bring up.
Is this normal? Do you guys just deal with this all the time or do I maybe just have a bad button?
Thanks in advance for any advice!