What is going on with the SmartThings + Arlo integration lately? It hardly seems to be “integrated” at all these days.
There are significant lag times between a motion sensor connected to SmartThings detecting motion and then triggering an Arlo cam to record the scene. Arlo Pro cams seem to trigger slightly quicker, but still with a noticeable delay. This supposed integration between SmartThings and Arlo is rendered useless due to the fact that the cameras are triggered to record after too long a delay and therefore completely fail to actually record what triggered the motion in the first place. How is that deemed to be a good integration and a good security solution? I’m certainly not the only person to have noticed this; just google “smartthings and arlo” and there are several forum and community posts regarding these unacceptable lag times already.
It never used to be this poor. My SmartThings / Ring Video Doorbell / Arlo integration used to perform so well. The Ring Video Doorbell would detect motion at my front door, and SmartThings custom rules would trigger 2 Arlo cams in the same area to record within 1-2 seconds, sometimes quicker than that. This would mean a postman posting mail through my front door would trigger motion on the Ring Video Doorbell and the 2 Arlo cams would both successfully record clips of him doing the same, from 2 different locations and angles.
Recently, I’m lucky if either of the Arlo cams recorded clips capture the postman in the area at all, due to the delay in triggering the cams to record, as he has already left the monitored area. How is this regarded as acceptable? When the so-called integration performs this poorly, it totally negates the benefits that such a security / monitoring solution should deliver.
Even more recently, viewing the Arlo cam live streams within the SmartThings (Android) app seems to now be broken. It either gives a “Could not Start LiveStream” or “Camera unavailable” message in the video window in the SmartThings app, despite viewing the live streams in the native Arlo (Android) app working perfectly well.
My Arlo Base Station is within ~10 feet of both my Arlo Cams, and also connected directly to my router, which the SmartThings (v2) hub is directly connected to as well. Both Arlo cams are reported as having strong, stable wireless connections (3 bars) to the Arlo Base Station in both the SmartThings and Arlo apps, so I’m ruling out any connectivity issues, especially as this setup worked so well months ago.
What has changed with this integration in the last few months? It was such a good integration when it worked, and I really loved how it worked almost flawlessly. Now, it’s just frustrating, compounded by the fact that my setup hasn’t changed at all in all that time. My settings, rules, device locations and connectivity are all the same, so something must have changed either on the SmartThings side or the Arlo side. I know I am not the only one frustrated by this.
Can anyone from SmartThings - please - throw any light on this? It is almost sending me insane…
Many thanks in advance,