Hi, Ive been chasing Samsung support for few weeks, so far going no where. i thought this might be the place to raise my problem, seeking for assistance I bought few weeks ago SmartThings Hub V3 in UK through Amazon and download the latest smarthing app, I’m using Hue and other smart apps however …

Found the solution myself, apparently you need to take out the SIM card then the controllers appear with no issues, once you get for the first time all the controllers you can bring back the SIM card. Very odd solution but it works.

Can you post some screenshots for what you are trying to do? I guess I am confused when you say download the controller by clicking the boxes. Can you be more specific what you are trying to install? Can you provide the model number for the hub? I see you posted v3 but you also posted v2 in the tag…

@yooc , You can try to update SmartThings to the latest version. It looks like there is a new version. [image] iOS SmartThings app 1.6.42 released (January 4, 2020) iOS Version 1.6.42 for iOS has been released

(upload://oqxW7CKbqS7RuDXnUqXNwYZDMcL.png) [image2] ![image3|392x500]

@GSzabados Im using 1.6.42 already, same issue

“Clicking the boxes” i meant click the “boxes” within the app per each new device that i added, once i do that i receive a a message “Title:Download device controller?” content: to use all the features of this device, a controller needs to be dl" when i click “download” button i recieve the same mes…

On your iOS device, go to Settings > Cellular and at the bottom of the screen, make sure SmartThings is enabled. If it is enabled already, you can try removing the ST app and perform a fresh install. If still not working, you can reset the network settings on your iOS device.

@jkp tried it, didnt work. thanks for the support

Contact ST support and let them look into this. Please report back if they resolve it for you. :slight_smile: You can reach them by clicking on the menu (three bars in the upper left of the screen) and selecting Help.

will do :face_with_head_bandage:request was submitted mid of december 2019 nothing so far

Another thought… Try rebooting your hub through IDE at https://account.smartthings.com choose Hubs in the menu and then click on Utilities to find the reboot command. Probably will not solve your issue but worth trying. Hopefully support will contact you soon.

SmartThings app with Apple iOS device receive error when try to download controller

Devices & Integrations

GSzabados (Gabor Szabados) January 4, 2020, 9:33pm 3

@yooc, You can try to update SmartThings to the latest version. It looks like there is a new version.

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SmartThings app with Apple iOS device receive error when try to download controller

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