Hi,
Ive been chasing Samsung support for few weeks, so far going no where. i thought this might be the place to raise my problem, seeking for assistance
I bought few weeks ago SmartThings Hub V3 in UK through Amazon and download the latest smarthing app, I’m using Hue and other smart apps however when I try to download the controller by clicking the boxes, i get a message “Couldnt download controller for …please try again later”
The only controller i have so far is for my Samsung TV, all the rest (sensor, lights, Hue etc) getting the same message.
I’m using iPhone XS Max with ios version 13.1.13
Smartthing app latest version 1.6.39-337
I tried several directions with different configurations mostly trial and error approach, non of those ways brought me further, here are some of them
restarted the HUB and installed it from scratch
Tried to install the app on other mobile device (IOS and Android) to see if i can download controllers through other devices - didn’t work
Checked thh versions and latest SW updates on both HUB and IOs device
Checked latest Firmware HUB updates
checked if Geo location is causing it by disabling and enabling location service
removed cache and history
Unlinked Alexa setting
Unliked HUE philips setting
Removed other connected devices (as my Samsung TV) or the mulipropose sensor, smart button and motion sensor
Tried to connect through 3G
Tried to connect with other wifi
resting my password account
and more…
Non of them worked really, i was expecting a better Samsung service specially since this is a new product that i bought last month…i might be wrong?
Can you post some screenshots for what you are trying to do? I guess I am confused when you say download the controller by clicking the boxes. Can you be more specific what you are trying to install?
Can you provide the model number for the hub? I see you posted v3 but you also posted v2 in the tag in the title.
“Clicking the boxes” i meant click the “boxes” within the app per each new device that i added, once i do that i receive a a message “Title:Download device controller?” content: to use all the features of this device, a controller needs to be dl" when i click “download” button i recieve the same message “coulnd download controller for…” for few seconds then nothing happens
I got the same message for every device im trying except for my TV (Samsung) which was added properly
see examples bellow attached
On your iOS device, go to Settings > Cellular and at the bottom of the screen, make sure SmartThings is enabled.
If it is enabled already, you can try removing the ST app and perform a fresh install. If still not working, you can reset the network settings on your iOS device.
Try rebooting your hub through IDE at https://account.smartthings.com choose Hubs in the menu and then click on Utilities to find the reboot command. Probably will not solve your issue but worth trying.
I found that if I install the app on other iPhone (not mine) it does work, but other my mobiles (with my apple account) simply doesn’t work, I guess it’s something with my apple account configuration, but I have no idea why
Found the solution myself, apparently you need to take out the SIM card then the controllers appear with no issues, once you get for the first time all the controllers you can bring back the SIM card. Very odd solution but it works.
A fix has been implemented and we’re monitoring the recovery.
Posted 5 hours ago. May 06, 2022 - 05:40 UTC
Update
We’ve identified the cause of the issue and are taking corrective action. We’ll continue to provide updates as they become available.
Posted 6 hours ago. May 06, 2022 - 04:43 UTC
Identified
We have identified an intermittent service disruption for device controller downloads. We’re looking into it and will provide additional details as they become available.
request was submitted mid of december 2019 nothing so far