SmartThings app tv remote operation

[KittKat5]

IDK if this link would help but someone had a similar problem like yours.

SmartThings App doesn't work during setup + TV remote doesn't work

Hi, We have a Samsung Series 8 75" TV that we got from Best Buy. They sold us the floor model, and when we bought it, it did not come with a remote. We installed the SmartThings app and connected it via our phone to change the channel. Lately this has been inconvenient so we bought 3 different remotes that were said to control Samsung TVs and have tried for hours to get one to work, and none of them work. We tried Samsung’s support site and it gave no info or help. Online searches suggested Factory resetting the TV under Home, Settings, Support, Self Diagnostics, Reset. We did that and turned the TV back on and got greeted with a Samsung intro video like you see when you turn the TV on for the first time. It then prompted us to download the SmartThings app and connect it. Going through…