Smartthings app says that I need a hub to connect to device when it shouldn't (27 Oct 23)

Thanks for clarifying this. This is the exact issue I am having at the moment and I don’t have a hub. I hope this gets fixed.

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I opened a ticket already, looking forward someone will take it soon, I’ll keep you guys posted here. It would be cool also you open a ticket as well, to put some more pressure

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I’ll tag @AlejandroPadilla and @Ivan_Luis_Falleau from the Dev Support team as they may be able to grease the wheels a bit by alerting other teams of the issue.

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Hi all, let me check with the team about this case :saluting_face:, I can see the same thing in Android (1.8.09.230) apparently, the next option in Android is trying to add the device as a hub-connected device is why the error 34-000.

@Silvio_Macias

I have tested it with eWeLink, TP-Link, and Phillis Hue but I don’t see the same behavior. also, I don’t have devices from those brands so I can’t do a complete test sorry.

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Hi Alejandro, the issues I am seeing are with both Sengled adding wifi bulbs (ZigBee worked just fine) and Ewelink ( I did a workaround with EWlink by adding another type of device and that option took me to the website and I could link the accounts finally). So far no workaround with Sengled trying to link both accounts have worked, please advise and thanks for your help …

Team, any new news on this matter??? Support is taking to long in provide any feedback at all, thanks

@Silvio_Macias We have created a report on this problem and the team is working on it, unfortunately, we do not have an expected date for the solution.

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I have the exact same issue. I’m using the latest version of the Smartthings app on my Android 13 smartphone.

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Hello everyone, some updates from my side

  1. The fix will be implemented on the new Android version
  2. The new Android version was released this week (note that the upgrade may not be reflected until a few days later)

If after the update you still experiencing the issue please let me know

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