Hello, I’ve just got my SmartThings hub today, super keen to test this out. However my smartphone app won’t add it. It recognises the hub when i select auto detect, but every time i click on it, it fails.
I’ve tried restarting phone, uninstalling and re-installing app, clearing cache, force stop, tried resetting the hub even though it’s new…
I’m out of ideas. Any thoughts how I can get the darn thing to work?
EDIT - is there any way I can set up on PC etc?
Is this in the “new” smartthings app (has six circles) or the “classic” smartthings app (one large circle)?
I believe the new hubs need to be added in the new app and then you can revert back to the old app.
Wouldn’t be the first time I have been wrong though… ask my wife.
It’s the new app. Was actually already installed on my phone (galaxy S7) when I first looked for it.
instead of auto detect, have you tried selecting the SmartThigns brand and then the specific hub model?
Yes, tried that - it was under the Samsung brand though. When I do that, it just instantly fails.
Do you have a support ticket number? I looked for errors or a ticket but couldn’t find one.
No, I haven’t raised a ticket with official staff if that’s what you mean… More then happy to if you can show me where to do this.