Smartthings App crashes first time I open it since June update. IOS. Also, phones now no longer work as presence sensors

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

@tkalberg

app crashes every time I open it but seems to work when I open it again

I’m also seeing a lot of random crashes after the latest iOS update. For example if a page is open and it’s taking too long to update the status, the app crashes. The next time I open it it works fine. It’s not consistent so it’s hitting some unhandled condition somewhere. @garrett.kranz

For presence issues I would recommend;

1. Delete and reinstall the mobile app
2. Got to your iOS settings and from the SmartThings tab set the Presence to Always
3. Open the SmartThings mobile app → Settings (gear icon) and check that your presence is enabled for this phone (it get disabled automatically after you reinstall the app)
4. Open each Automation or SmartApp and update the presence sensors (they are removed when you uninstall the mobile app)

Also see this post regarding presence

Phone presence sensor gone rogue?

Calling Rogue One for assistance. Sorry couldn’t resist that Coming back to your Rogue issue, let’s understand how location works so it’ll help you figure out how to fix your issue. Location is determined by a couple of methods: GPS - Most of the time devices do NOT use active GPS due to the fact that’s it drains the battery. So this only works while the app is open. AGPS - Assisted GPS, this done with the help of mobile network towers. Most cellphones are aware of the network towers within a certain radius and their distance from them using the signal strength from the towers. Since the mobile network is always active this is the primary way for a cellphone to “guesstimate” its position. (Each towers location is transmitted to the phone). This is one source of a problem. Often i…