iOS presence not working (august 2023)

Can anyone think of a reason why Smartthings presence sensor doesn’t realize when I’m home?

I have it set up the way that it’s supposed to be. At least I think I did. (Followed Bud’s video.)

Is anyone else having this problem?

Was it recently working and has now stopped working or are you setting it up for the first time and it does not work?

Some users started reporting issues with presence on iOS this week:

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Well, I got a new hub, and to be honest I’m not completely sure when it stopped, but I suspect it was right after then. I’ve set up lmy location etc. but I don’t notice anything happening. I did make an automation for it to open my garage door when I arrive but it’s not happening. I had had one that did that before, using Life360 I think, and it worked great. Now nothing. Obviously because Life360 is no longer supported, but it should at least work using the new automation I made.

when you enable get location for this iPhone in the ST app, you will not see any tiles for the iPhone location in the app. One option is to create a virtual presence sensor and create two Routines to sync the virtual presence sensor - one when away to change virtual presence to away and a second to change virtual presence sensor to present. I like to create my virtual devices using this community developed Edge Driver: There are other methods to creating virtual devices available.

If the location does not change when you leave or arrive home. You can try disabling that settings and enable it again. Of course, as noted earlier some folks have had presence issues so you may be affected as well.

There are other methods for presence. Here is just one option: if you have an Apple TV or HomePod or HomePod Mini:

Yes, I have a virtual switch set to work with my presence sensor. That’s how I’ve been able to double check that it’s not switching off when I leave. Frustrating! I did just disable it, (the “get location from this phone”,) closed the app and then reenabled it. I won’t know for a day or two whether or not it works because I’m stuck at home unfortunately. I will keep you apprised. Thank you for responding!

I know that ALEXA also has an option, but don’t you have to have the app constantly running on your phone for it to work?