Yes, I’ve re-installed, restarted over and over. The app crashes every time I open it but seems to work when I open it again. Also, our phones no longer work as presence sensors. This started EXACTLY when our Smartthings apps were updated on our phones. What’s up?
When you say phone presence does not work… does that mean you can not enable get location in settings or it does not process arrival/departure in automation?
It does not process arrival/departure in automation. We used to get a notification that the automation was triggered because someone arrived home. Now nothing.
I’m also seeing a lot of random crashes after the latest iOS update. For example if a page is open and it’s taking too long to update the status, the app crashes. The next time I open it it works fine. It’s not consistent so it’s hitting some unhandled condition somewhere. @garrett.kranz
For presence issues I would recommend;
- Delete and reinstall the mobile app
- Got to your iOS settings and from the SmartThings tab set the Presence to
Always - Open the SmartThings mobile app → Settings (gear icon) and check that your presence is enabled for this phone (it get disabled automatically after you reinstall the app)
- Open each Automation or SmartApp and update the presence sensors (they are removed when you uninstall the mobile app)
Also see this post regarding presence
Thanks for all the input. I do appreciate it.
- Tried that several times.
- Yep, it’s on Always. I make sure of that every time.
- Get Location from this phone is “on”.
- I’ve not only done that. I’ve actually re-created automations. It still doesn’t work.
Also, my phone locates itself in the appropriate location which is well within the geo-fence area to activate the presence sensor.
Login to IDE, go to Locations > devices and look at your presence sensors and check that the device type is displaying placeholder
How do I log into IDE?
My phone says “placeholder” my wife’s says “mobile presence”. It is not logging any events for either phone.
Yep… hers could be the issue.
OK… this is not pretty…
Disable get location on her phone (read step 3 below first)
Sign her out on the ST app
Delete any automations for presence that includes hers… take screenshots before the first step above if needed.
Go back to IDE and make sure her presence sensor was deleted - the one with mobile presence as type. If still there by chance, open it and delete it.
Login her back in on her phone
Enable get location (it should now appear in IDE as placeholder for type.
Recreate your automations and hope for the best.
Well, I’m willing to give anything a try at this point since it doesn’t work at all. Thanks for your time and I’ll let you know how it goes.
HOpefully what I have to say may help someone. In my ST account my Iphone has never had any problems. With, without webcore, whatever, never had a problem ever. My wife’s however is a dfferent story. About a year ago after switching to the new app, her Iphone 6 quit all location reliability. Whether in the app, out of the app, ad nauseum… ( usually opening ST app on her phone would get a fresh location update adn trigger the app )
At the time I fixed the issue with webcore and some pistons. It worked perfectly. Fast forward to present. A recently purchased Iphone 12 and shutdown of Iphone 6 did not work reliably either. Previously a ST ticket ( 2021 ) answer they told me that originally it was because her phone was too old and I should upgrade her phone. that I fixed at that time using webcore. But then once upgraded, Mar 2022, the new phone did not work correctly either…
Careful thought about the on going problems led me to consider HER SAMSUNG ACCOUNT… since the phone device is ultimately tied back to each individuals account… About a week ago I accessed her Samsung account ( Samsung US | Mobile | TV | Home Electronics | Home Appliances | Samsung US) and noted that it showed 2 iphones as her devices. Even though one of those had been turned off… SO I deleted ALL phones from her SAMSUNG ( Not smartthings) account and then deleted her from ST and proceeded to re-invite and re-enter her into ST. Since removal of the extra phone in her Samsung account, there have been ZERO issues. I’m no longer using webcore, since that is going away soon anyway. I am using a mobile presence sense to make a virtual switch as a device handler in ST, but I bet I do not even need that. In any case, If you are having immeasurable fails with your geo fence reliability, check on your SAMSUNG account and see how many phones are in there…Maybe it works for you too
I installed iOS 15.5.1 public beta today. SmartThings app crashes within 5 seconds of starting the app. Anyone else seeing this?
Working OK for me
It’s strange… I found it works when I’m NOT in my Wi-Fi. I have had eero mesh for a long time with no problem and no recent changes.
When I am on Wi-Fi the app crashes after 3-5 seconds.
Contact ST support to report your findings. 
Same for me I also sent a message to support
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