I’m about at wits end at this point…I’ve had several issues since the latest app update but the presence issue is currently the most frustrating. I’m not very versed in any of the behind the scenes stuff like coding but I have been pretty successful so far with the help of these forums so here goes…
Prior to the latest app update, I had been using my and my wife’s phones (iphones) as presence sensors to trigger simple automations (unlock door, turn on lights). With the help of this forum I also created “virtual” presence sensors (Virtual Presence Plus) that were triggered by the phones so I could see/confirm who was/wasn’t home.
Now, since the latest app update, its a mess. At first, neither phone was working as a presence sensor. Eventually, mine seems to be working pretty reliably. My wife’s is spotty…at best…for the sake of this post, let’s just say that it isn’t working as a presence sensor. Here’s what I have done to try and remedy the situation (based on what I have found online and what I was comfortable fooling with without someone guiding me):
- Removed and reinstalled the app on my phone (this seemed to correct most of my initial minor issues as well as my phone presence issue)
- Removed and reinstalled the app on my wife’s phone and confirmed that she had all the proper location permissions set (this does not seem to have helped with her phone presence issue)
- Rebooted (unplugged for a bit then plugged back in) the hub on 2 separate occasions (this does not seem to have helped with my wife’s phone presence issue)
- Created 2 simple automations…one that sent me a text when her phone presence left and one that sent me a text when she returned (it worked the first time that she left the house but has not worked since)
Sorry to be so verbose but I just wanted to give you as much info as I could right up front.
I would really appreciate any help. Thank you in advance.