I have noticed recently that when off WiFi and on mobile data the Smartthings app on most devices are saying “Checking” Its not an issue with my mobile data as it works fine with other apps and services, also my wifes phone does the same. We both have Google Pixel phones mines a 6 and hers is a 2 if it makes any difference.
I have tried to force close the app, uninstall and re-install the app. Log numerous calls with Samsung’s sport only to be told to upload the log which i have done.
Is anyone else experiencing the same of has a fix?
I assume you get the same issue when you are away from home?
You mentioned most devices say “Checking”… if you have a hub, are those directly connected devices (zigbee and z-wave)? Are the ones that do work… are they cloud-to-cloud devices?
Any VPNs or firewalls?
If you have a hub, Log in IDE at http://ide.smartthings.com go to the Hubs section and see if your hub shows as active. LED color on hub?
I have a mixture of Zigbee and Zwave. Most devices are local (I do have some cloud devices, like Virtual Switches, which I’m not bothered about seeing when on mobile data). Just looking and my Front Door sensor for example is local (So the IDE states) but will show checking when Wi-Fi is off.
I don’t have any VPNs connected, or Firewalls as far as I’m aware, as i said it used to work before, so assume its app related?
I’ll chime in here, like @jkp said, its most likely the app. Ive been seeing this since 1.7.85.25. I’m on a Note20 Ultra and wife is S22 Ultra, we see the same things.
Generally when on 5G opening/closing the app corrects it and sometimes it just takes a minute to load.
STHM in the last couple of days has also been sketchy when we come and go from the house together…not sure if your seeing this, but figured I would mention it.
We have found the problem, it seems my phone was routing through a different DNS provider (linked to a work app), which must have been slower to resolve.
