SmartThings Android app set up


I have both SmartThings Classic and SmartThings apps on my Pixel 2 XL. Classic works fine, but I can’t set up the other, it just has “Connecting to server, please wait…” until I close the app. When I go back in I’m logged in but nothing works, none of my devices, locations etc are listed.

I have the same phone and have both versions of the app loaded. No issues with either. I just opened up the new version & it loaded fine, so no issues with the servers I think.

I would clear all the app data, uninstall it, reboot the phone and try again.

Yes OK thanks. I’ve done all of that but no joy I’m afraid.

Did you check for another location in the new app?

First, just to get this out-of-the-way, what country are you in?

Next, take a look at this and see if it gives you any ideas:

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!")

Do you have any VPN / Task Killer / Firewall / Data Saver feature on the phone (perhaps enabled from the factory)? If so, try temporarily disabling or removing that feature and try logging into the Samsung SmartThings app again.

Hi. Thanks for the reply guys but no Joy. To an earlier question, I’m in the UK. No VPNs/data savers enables

I’ll use the older app until fixed I guess, thanks!

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