Smarthings will only recognise Samsung devices certified in South Africa

I moved from South Africa a year ago but still use the same Samsung mobile. Smarthings won’t recognise a TV because the model wasn’t certified in SA! I’ve changed my phone location, but presumably it’s picked up my EMEI number as being from there. How do I solve this please?

You will need to contact support. Your Samsung account was registered for the old country location and it will need to be changed to your new country.


Thank you!