I checked the hub connection and for the hub app and wifi it passed but smarthings cloud no. I’ve disconnected the hub and reconnected and check cables and nothing Any ideas?

which model hub do you have? switch it from wifi to ethernet cable to see if it connects.

Try unplugging it for several minutes. Remove the batteries if you are using them. You had mentioned disconnecting/reconnecting but if you only did it for a few seconds and left the batteries in… that would not work so you need to clarify. Questions - how many Edge drivers are installed on your hu…

[Screenshot_20230506_104245_SmartThings] [20230506_104234] [20230506_104223] Here are pics.

assign your hub to a room (important) unplug it for several minutes and remove the batteries post how many Edge drivers are installed on the hub (in the app, tap on the hub tile, tap the 3 dots and select Driver)

Driver is grayed out [Screenshot_20230506_124837_SmartThings] Why is it grayed out?

Works now miraculously. I cleared the cache and plugged it in and nothing up until now. I’ll take it. Thank you for your time.

I spoke too soon. It is now disconnected again. I got a new modem yesterday but the router stayed the same. I cannot say its that because I don’t know when this actually began.

Does anyone know exactly why my hub cloud is offline? The threads can be too long and hard to makeout what it actually is?

Smarthings hub cloud not conecting

General Discussion

jkp May 6, 2023, 5:13pm 7

You can also use a community developed to check the number of Edge drivers installed on your hub: API Browser+

Look here to see if your hub and devices also show as offline: my.smartthings.com

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Smarthings hub cloud not conecting

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