I just received a new phone and trying to login into smartthing classic (on Android Phone). Post login, system is unable to identify HUB. When I go online (via browser), I do see the HUB setup.
I love the classic app since it has support for lock codes. Speaking to customer support, they mentioned whenever a phone is changed, I need to do a HARD RESET on HUB which would mean all my paired device will be lost !!!
Can you advise if it is true and do I have to go through painful process of pairing all components just because I changed the phone ?