It looks the post was last updated 9 months ago. The issue might not be current anymore.
However, I considered my comments might help someone.
I bought the Samsung SmartCam Pro (SNH-P6410BN) yesterday from BestBuy. It came with a firmware from November 2015. Same like the problem described in this post, it was never detected by the web page at https://www.samsungsmartcam.com/web/ after removing the network cable. As soon as I plugged the cable back, the camera was detected on an internal static IP address. As a last resort I upgraded to the last firmware from June 2016, knowing that this firmware was going to remove the possibility to access the camera’s IP address in favor of the new Samsung’s crappy mandatory software access.
Well, nothing changed and the camera continued to be undetected while wireless. However, I was able to connect to it (wireless) using the IP Cam Viewer Pro Android application from inside and outside of my LAN, emulating a SNH-E6440BN camera.
I have very good incoming audio, but no other settings. The image is very good quality and, I want to believe that after I make any setting (in wired connection) for triggering recordings on the local SD card using Samsung website, they’ll work also in wireless mode.
Conclusion: the wireless connection works fine, but is just not accepted by their own (Samsung’s) web application. Since this three way camera connection is very disturbing/invasive to the majority of users who have external static IP addresses like myself, and to the ones who want to use the cameras only from inside their LAN, I will be returning this camera to the store soon, for a refund. Same for all other 6 I have (SmartCam and SmartCam Plus). My advise to Samsung is: give up any software development and continue producing only cell phones and TV sets. You’ll have only satisfied customers this way.
I hope it helped,