I have a new 6414 camera. I used the following website for instructions to connect to the camera:
Got the camera to connect to the smartcam app, and then opened the smartthings app and also got it to pair to the hub. It found the camera, accepted the password, and successfully paired the camera.
After being paired, picking the camera from the list of devices on the Home page shows a black screen with “Camera cannot be found. We are trying to connect.”
If I go to the smartcam app, the camera still works, and I can see the view just fine. But the camera isn’t displaying in smartthings.
Any ideas? I see lately that non of the samsung cameras on on the “works with smartthings” website… Is it just not compatible right now, even though the camera shows up in the marketplace within the app?
I have two of these. You connect first with the SmartCam app then in SmartThings you “Add an existing camera”. Sounds like you did that though.
Only advice to give is to call support. Say “SmartThings” when told to describe the problem to the automated system. If you say webcam they won’t be able to assist in this as you’ll get a different group.