SmartApps Smart lighting stopped working

SmartApps & Automations
20

Hi, @ericreed5280

We’re pushing this investigation again, we were hoping you could help us collect some info for this, please:

  1. Replicate the issue of opening the SL app and confirm it doesn’t load

  2. Get the app logs within 1 minute after this test since the logs only include 2-3 minutes before you get them

Instructions for Android
  1. Go to Menu > Gear Icon > About SmartThings
  2. Tap the SmartThings logo 10 times.
  3. This will open the developer’s space > tap ‘report a problem’
  4. This will send you to the report page. Select a frequency and write a short description of the issue.
  5. Click on “Report” and a log file will be generated for you to send over email, please do to build@smartthings.com

  1. Take a note of the date and time of the test to look for this event in the Cloud logs.

  2. Finally, provide support access to your account to see more details of your service of SL

  3. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.

  4. Enable support access to your account:

  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

I also requested this info from @Paul_Oliver. Thank you both for the help