Hi,
I noticed not of my automations were working. I checked and the smart lighting has been switched off. When I try to switch it back on I just received the message in the image. Can anyone help?
Hi,
Checked mine on iOS EU servers and having the same problem. Also noticed automations in General are slow.
Some of mine took minutes to run today.
Is this a known issue and is the development team looking into it ?
@nayelyz is this something you’re tracking?
Hi, @cbaumler
Not yet, but we can do it as this is SmartApps related not about Edge drivers.
Hi, @Halpinio, @Jeff_Gallagher, @rcbjr2
Is this still happening?
I have just retested now and same error no network connection. All other functions are working fine. Only happens when the smart lighting is toggled to on
It seems to be running better now.
OK, I did a quick test and everything seems normal, so, there might be an issue on your side/specific configuration.
Could you help us collect the following information to report it, please?
- Screen recording of you replicating the issue
- Collect the app logs:
- Take note of the time when you try to replicate the issue and share it with us including your timezone. For example: 16:10 GMT-6
- Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
- Enable support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.