If Samsung/Smart Things cannot get their act together there will be some serious repercussions coming their way. They have advertised their system as reliable, and consumer grade, and It reliability has proved to be hardly at a beta level. I can’t return this Hub, and the investment i have made in the additions to it will mostly be a waste if I try. I personally have NEVER owned a device that was this unreliable, and cannot be trusted to perform it’s very basic functions.
This is beyond bad
https://www.smartthings.com/terms
Warranty Disclaimer. SmartThings does not make any representations or warranties concerning any products (except as expressly set forth below), software, services, information or content contained in or accessing through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased or offered through the Services are provided “AS IS” and without any warranty of any kind from SmartThings or others, unless a separate written warranty is provided expressly and unambiguously for a specific product or service (and if such a warranty is provided, it will apply only to such specific product or service, and not to the Services generally). THE SERVICES (AND ALL PRODUCTS, SOFTWARE, SERVICES, INFORMATION AND CONTENT) ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE FOREGOING WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You might be able to for false advertising?
*"Smart Home. *
Intelligent Living.
SmartThings lets you easily monitor, control, and secure your home from anywhere."
I would hardly say it’s easy.
I know this will date me a bit, but i grew up with windows 3.1, 95, 98 and NT, it may not be saying much but even with todays outage, SmartThings is still way more stable. 
On a more serious note, I’m completely sure no one at ST is happy with the current string of outages, regardless of the cause.
The warranty doesn’t get them off the hook for any FTC issues, though.
Just sayin’…
I singularly don’t have a faulty device, we collectively have a product that was sold under a pretense that it would actually work more often than not. I cannot say that since I have bought this hub it has worked correctly even half the time. I use this thing by it’s basic functionality. When I’m away arm the alarm, when I’m home disarm. It cannot even get that right. I don’t have any fancy lighting routines, I don’t use any other smart apps other than home monitoring and a rule engine. Funny thing is, the rule engine app I paid for through the IOS App store is the most reliable part of this system. It is pretty atrocious. JD, I don’t know how you personally can deal with it.
Updates here…
Been away for a few days, come back, see the overly dramatic people are still out in full force…
No, SmartThings won’t be facing a lawsuit soon.
Sure … but we all know how these things go. This isn’t a major Bank with 50 million customers that got charged late fees due to improper payment dating…
A class action or even government action could happen; but it would settle out of court and the result will be 30% to 40% to the lawyers, and the Customers will all get a free presence sensor or $10 off in the SmartThings store. Literally.
Welcome to commerce in America. Caveat Emptor and land of lawyers who manage to sue anyway. Nobody wins except the lawyers.
And you know this how? Eventually the people that have purchased this will get fed up… It’s inevitable within todays society that the courts get involved when enough people feel wronged. Personally, I don’t have the time, means, or care enough to go through with holding Samsung to what they advertise with Smart Things, but there are people that do. I work for a place that has sent people to the moon (figure it out), and I can honestly say that most of the research I have personally been involved with, has been more reliable than this consumer grade project. You might call me “overly dramatic,” but I do expect the product I purchased to function at it’s very basic core reliably. I didn’t purchase smart things to be a Beta developer, or to code my own apps. You might think it is acceptable to pay a fair sum for a product that is only half as functional as advertised, I however, do not.
Please tell me your joking. In fact I’m going to just assume your joking especially after you realize some people put hundreds upon hundreds of $$$ into a system (that is proclaimed as reliable - actually look at their website for once) and it consistently fails over and over as well as several parts of it just don’t work. It’s ok though, just tell him it will be alright and he should submit a support ticket and then wait weeks to a month or more to get a response back or any type of solution.
@Helo I will always back you up 100% as this crap is unbelievable and unacceptable. What you should learn @Helo just like I have is that venting on this forum is all but useless as the majority of people on here or reading these are ones that have mostly perfect working systems so they will attempt to bash you for venting your frustration like @Benji is trying to do but I will admit there are a few great ones like @tgauchat as every post I’ve read of his is helpful so if you still wanna stick around use @tgauchat as your light forward.
All in all, just do it, I’m sure you will have a valid case, and just make sure to not vent here, they will just bash you until your thread turns into nothing or call your thread childish. Meanwhile as more and more people leave SmartThings due to the drop in quality/support, Samsung will eventually pull the plug as the profits just won’t be there anymore so essentially the people not wanting to listen to you are just shooting themselves in the foot, especially since this is what a cloud-based system haha.
How about this article in this context…?
IoT Abandonware: When your cloud service leaves you stranded
Agree that lawsuits for outages will never happen. These issues are almost always solved in the marketplace. If ST is reliable then more people will get on board. If ST is unreliable then their products won’t sell and will get relagated to the clearance bin at Best Buy and us hackers and early adopters will get a good deal on some open platform home automation. That is how it works so let the marketplace work and for the complainers good luck finding something better maybe you can wait another 5 years for HomeKit to reach parody with ST.
Ugh, for the last time, you’ve put $99 into ST, you buying a GE switch or something else isn’t putting money into ST, if it’s that much of a problem, change your hub! Go to the Staples hub or the Wink hub, let us know how that works out for you! Bottom line is, most if not all devices will transfer over, so you’re only out the cost of the ST hub, so $99.
Finally, you have to realise not all issues are ST’s fault, environmental conditions and third party devices that aren’t up to scratch cannot be blamed on ST. Trust me, you’ll get a LOT of the same issues on another platform, these are the issues that cannot be blamed on ST and it’s pointless getting angry at.
Take for example the issue with pairing Cree/GE bulbs for those in California or with smart meters. This particular issue has nothing to do with ST, you’re just using the ST hub at the time.
Anyway, good luck with your lawsuit.
True.
Right now all of the home automation hubs sold through Amazon I have about the same rating: three stars. Some people love them. Some people hate them. Clearly performance is Unpredictable.
But the echo and the Phillips hue bridge, each of which outsell the multiple device hubs, have near perfect ratings. As does the Nest and the Schlage Connect. Consumers really like IOT When it’s presented piece by piece. It’s the control and command function where we haven’t solved the design issues yet, at least at this price point.
In case you were too busy writing posts. …
New Incident Status: MonitoringUsers with inactive v2 Hubs will need to perform a reboot by pushing the button on the back of their Hub in order to get it connected again. Please note that it may take 5-10 minutes after performing a reboot for the Hub to reconnect. We apologize for the inconvenience. SmartThings will continue to monitor the situation.
Steadily losing confidence in ST…they can’t get the one “Thing” that matters right! 2 days in a row I arrive home and nothing happens…BS!
How do you do the restart when the hub is setup to monitor a unoccupied vacation home? The hub and smarthings are useless until I get back there.
Welcome to today’s times and what your not realizing, should he ever want to pursue the lawsuit is that, the lawyers will definitely not make it about the $99 anyone spent, there is also compensation with the frustration, time spent, distress, any misguided information, whatever you want to call it that will also be considered in the lawsuit obviously.
What you are not realizing is the huge chunk of time it would take to migrate over 50+ devices as I’m sorry but not everyone has an incredible amount of extra time on their hands as we have families and jobs that require the majority of our days. You also stated most devices will transfer, ok what if your wrong and only 25 will migrate over? Then what? You’re now still out hundreds of dollars. Are you gonna shack my hand and tell me don’t worry you’ll be ok!
When my hub thinks it’s night time 24/7 every hour of the day, that is absolutely not any device’s fault I don’t care how you try defending it. When my hub cannot recognize when sunrise is or sunset, that is not any of my devices. When my lights won’t turn on/off yet the app claims they are being toggled, then I switch out for new ones and even switch those lights in different places, and the same thing happens where some work but others won’t, that is not my devices. Please stop trying to defend something when you know absolutely zero about the issues others are having. Don’t worry, I already have a support ticket, I’ve now been waiting over a week!
yep-
that’s incredibly uncool.
New user- just few weeks in. Had a vera (well actually several generations) for like 5 years and loving this hub much more. mainly for the community here and the great active devs.
BUT- this is sooooo uncool it’s not funny. Is smarthings going to send someone to my house to hit the reset button next time i go on vacation and the cloud takes a terd? Not cool at all. Not cool.
NO PROGRAMMER HERE - but i have to say my uneducated butt thinks there is a major design flaw if there is a need for a user to press the reset button if something, anything, borks. The base OS in the hub should have some sort of falsafe mode where it reboots itself after a period of time if something like that happens.
Did i mention this is totally uncool?
