Thought I would warn folks about my latest exchange with Smartthings support.
I bought a Smartthings multipurpose sensor a few months ago from Amazon.ca. It suddenly stopped working last week, reached out on Facebook messenger to discuss warranty, they were unhelpful, finally found the support email and wrote to them. Shared my amazon receipt showing it was within warranty right away. After about a dozen emails from them requesting the same information again and again over the course of 2 weeks requiring repeated followups, they said it had malfunctioned and require a replacement. No response from them after that for 5 days. Finally got a response from them today and am NOT happy at all. I’ve bought 20 or so smartthings sensors from Amazon. The amazon product page mentions a 1 year warranty but apparently they are not honoring it? Not happy this isn’t mentioned on the website anywhere and they didn’t provide this information upfront when I started the conversation with them about the malfunctioning sensor.
Jun 23, 2020, 2:58 PM MST
First I would like to apologize for the delay in response and the inconvenience that it may have caused you.
Unfortunately, we do not provide exchanges or replacements for devices that have been bought on Amazon. The only retailers that we provide a one year manufacturer’s warranty for are the Samsung Experience Store, the Online Samsung website, Lowe’s, and Hitfar.
I apologize for the confusion and the whole process that you had to go through."