Hey everyone! Just hoping someone from SmartThings could chime in.
Bought a SmartThings outlet from Amazon - brand new, sold by Amazon. It worked for a day, and died. I emailed SmartThings Support, and almost a week later they responded (which I understand given the current pandemic). While waiting, I also reached out to Amazon and they told me to send it back and they refunded me.
Someone from SmartThings replied and told me that the only way they would offer warranty support was if I had purchased the item from Hitfar, Lowes, and Samsung (I’m in Canada). I emailed back asking for clarification, specifically asking what would have happened if Amazon would have had a no returns policy on this item and directed me to the manufacturer, and specifically asked if this Samsung product had warranty through Samsung. He replied again, and said only if it was purchased from those 3 sources.
Any truth to this? I asked for MORE clarification, before I go and spend another couple hundred on sensors for my house and my mums house, but almost a week has gone by and still no response back. Every place that I can buy this item in Canada indicates there is a 1 year manufacturer warranty.
I’m confused, and reluctant to purchase anything from SmartThings (after using them for 5 years).