I accidently delete my samsung account but ı was have smart tag 2 connected with my samsung account
I create New account but ı cant connect my smart tag ı see a massege tag already connected with another person
What shall ı do
Hi, @Muhammed_Yildirim
Have you checked if there’s a way to factory reset the Smart tag so it can be connected again? I see there’s a video showing this process here: https://www.youtube.com/watch?v=bqGm0eoW4_U
If you keep having issues, I suggest you contact Customer Support since there are no agents present here in the forum, and this falls within their scope:
- Open the SmartThings app
- Go to the menu tab at the bottom-right corner.
- On this page, select the option “contact us” and then go to “Error reports”
- Select the topic related to your issue and follow the steps to submit your support request
Note: In the page where you need to describe the issue, leave the “Send app log” option enabled since this will send the app logs to the corresponding team.