I got a bunch of these Smart Tag 2 devices recently and I need some help. Multiple times a day I am getting pop up notifications via the Smart Things App on my phone telling me that the device isn’t nearby i.e. not in my ‘safe place’ or my home when I’m actually at home. I’ve increased the radius of my ‘safe place’ to 1km in an attempt to minimise these false assumptions by the tag but the problem still continues. I’ve now disabled notifications for the app but that kind of defeats the purpose of the tags in the first place. I’m unable to find any definitive solution for this so if anyone can offer some advice it would be greatly appreciated.
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Safe places are associated with the Notify if left behind function which can be individually enabled for up to two of the tags that are ‘owned’ by your phone. If your phone detects that one of the tags with the function enabled is not ‘nearby’ you will get a notification that you have left the tag behind unless the tag was last located in one of the Safe places individually nominated and enabled for the tag. Does that sound like the notifications you get?
I have had spurious notifications in the past because when I left my tags behind in a safe place the phone updated the location of the tag in the moments before detecting it wasn’t actually nearby. So the tag history showed it as being outside the safe place when it was determined it had been left behind. I haven’t had this issue for a little while so I am hoping it could be a fixed bug rather than one that hasn’t been triggered.
It is probably worth checking the tag history to see where it was last detected when a notification is generated. It’s not where you are with your phone that counts, it is where the tag was last detected when your phone thinks it isn’t nearby. You might also want to make sure your phone can always connect to your tags when at home, and that it and any other devices that can interact with the tags actually know where they are.
The above is my best attempt to make some kind of sense of how my tags (which are all the first generation ones) behave. It might be drivel.