I’m sure that’s very frustrating. 
You’re not doing anything wrong. Something that the company did yesterday broke smart home monitor, with many people reporting that the first screen is just stuck on loading.
You can report it to support and see if they have any suggestions for either of your problems:
If you check the other thread, you’ll see that people with android phones are reporting if they update to the newest app version, 2.2.3, that is fixing the smart home monitor loading problem.