1000% agree. It seems to me as though every update of the app results in poorer performance and more bugs. I have a number of issues.
First, each time one of us opens the app it takes forever to refresh (if it doesn’t crash or tell us devices aren’t connected, etc.). This rarely happened in older app versions. My wife and I have brand new iPhone pros, so it’s not like we are running the app on old hardware.
Second, I find the new app so much more clunky than the old (classic) app. I get it, classic is gone, but I just don’t see how the new app was much of an improvement. As an example, the “devices” list in classic was just a list that I could easily scroll through. Now I have big clunky white boxes that require a lot more scrolling. Worse, under the devices “tab” everything is grouped by room, so I have to scroll left/right AND up/down. This is an improvement? Get outta here…
Third, widgets on the home screen often fail to load and instead says “open Smartthings”. Never had to do this before, why now? It is extra taps and an annoyance.
Fourth, when I run certain automations, other automations I did not run are called anyway. For example, I have had an automation for multiple years that turns off lights in the house except and arms our security. Absolutely nothing has changed in that automation except now when I run it, every light in the house comes on for a brief second and then switches off. Whenever I want to shut off lights I end up turning on the lights in our children’s rooms for a moment. I have tried troubleshooting to no avail. What gives, ST?
Don’t even get me started on issues connecting with Samsung smart tvs.
I could go on, but will stop here. Overall, I was very happy when I first bought ST because it solved needs we had and worked in a fairly reliable manner. Now, I spend more time trying to figure stuff out or fixing headaches that it’s just not worth it any longer. Worse yet, my wife abhors it. It has literally soured her entire view on “smart home” solutions.
I am seeking alternatives at this point. I just don’t see how it can be much worse than the declining experience ST has provided its users over the past few years.
ST, if you are listening, stop trying to make your app look pretty…make it functional! It has to be bulletproof if you want mass adoption and it’s not even close to that.
A once happy, now very unhappy (and soon to be, former) user.