Smart App Not Firing - Can't Remove Either

General Discussion
1

Does anyone have a solution for this… I’m using the Smart Lights smart app for 2 of my GE/Jasco switches. One is working fine, the other is not firing.

When I try to change the time the smart app runs (the normal work around), I’m getting a message saying “failed to save page”.

When I try to remove the smart app all-together, message says “An unexpected error occurred”.

I’m stuck right now and can’t make any changes… Obviously no response from support, so hopefully someone here has some insight.

Thanks…

2

No guarantees, but you may be able to delete it from the IDE.

  1. My Locations > List SmartApps
  2. Click/tap the Edit text link (beneath the graphic)
  3. Scroll down to the Smart Lighting rule you’re having trouble with
  4. Click/tap Uninstall
  5. If successful, click/tap Done (at top of page)

GL!

2 Likes
3

If this does not work for you, contact support. I had the same issue and it took a while, something like 3 weeks and several emails, to finally get a engineer involved to delete it.

4

I believe this is caused, incredibly, by problems with the SmartThings scheduler. The “remove / uninstall” has to clear out the schedules; and thus, it is failing for the same reason new jobs aren’t (weren’t) being scheduled.

Weird side effect, but hopefully true because the schedule fix will also fix this issue.