SIM-ON Cloud Dashboard Integration with SmartThings – Only Samsung Devices Visible

Devices & Integrations
1

Hi Community,

I’m currently working on integrating the SIM-ON cloud dashboard with SmartThings Cloud, and I’ve encountered a specific issue I’d like your insights on.
The purpose of this integration is to enable data exchange across cloud platforms for the facility management solution.

ISSUE:
The integration between SmartThings and SIM-ON appears to be functioning, but only Samsung-branded devices are showing up on the SIM-ON dashboard.
Devices from other brands such as TP-Link TAPO, which are successfully integrated and controllable within SmartThings apps do not appear on the SIM-ON interface.

*Has anyone experienced a similar issue?

  • Is this a limitation of SIM-ON cloud dashboard, only supporting Samsung-native devices?
  • Or is there a configuration/API requirement on the SmartThings or SIM-ON side to expose third-party devices?
  • Any other way for me to test 3rd party cloud to read device from SMARTTHINGS?
    Any guidance, experience, or suggestions would be greatly appreciated!
    As below the link picture for your references. Due to the limitation of the platform, I’m only able to share through link for the picture references

Thanks in advance!
TQ & BR
Ts. dasuki

2

Tagging @nayelyz @Itati

3

Hi, @fahmeez86

So, just to clarify, you’re not working on the development from the SIM-ON Cloud Dashboard, correct? I mean you’re just on the user side

That said:

I’m guessing it is, but I don’t know exactly how their integration works. When you integrated their cloud, did you go through an authorization process? It would be a page like this one:

image
image1556×851 28.7 KB

If so, if you selected only the Samsung device, it makes sense that only one appears. If you, as in the sample, selected “All devices”, then, the token adquired by the cloud should have access to all the devices in your location.

If you have a valid Access Token that allows you to interact with all devices in your location, you should be able to make API requests (depending on the authorized scopes) to do so.

I’m not sure about what you mean by this question, can you elaborate?

4

Dear Navelyz,
Yes, not working on the development.
Yes, user side.
Yes, already going through the authorization process.
ok let me check back