SHM server error

I just migrated to the new ST app from the classic. I’m noticing that sometimes when I open the app, it shows SHM with a server error (see screenshot). If I click the refresh button next to it, its able to connect but I’m wondering why I get the error in the first place. It happens about half the time where I get this error.

That’s much better than me. It happens almost all the time on mine. I think it’s a known issue with the app since a couple of releases ago. Submit a ticket also so they can prioritize it.

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Fun fact…

It is STHM (SmartThings Home Monitor) in the new app. SHM (Smart Home Monitor) was in the Classic app. They are two completely separate apps :slight_smile: