I set up my system successfully months ago. today i had a water leak and the system never notified me. i opened the app and it says the device and several others (but not all) is “unavailable”. And the dashboard says “Everything OK”. I had no idea my house was unprotected. How could everything be “OK” if several of my sensors are unavailable? there is no data about when the sensors wer last available. i have received no notifications that several sensors were unavailable. i’m very technical and competent with technology and i can’t believe that the app has not been regularly sending me a notification that sensors are unavailable. This is the nightmare scenario: you think you’re protected, but you aren’t. i expect a system like this to “just work” without me having to open the app every day to make sure all my sensors are available.
I cannot find any documentation on how to make an unavailable sensor available again without wiping out the current sensor configurations. i do not want to delete the current configuration because it took time to set up, there is no good reason why it should be removed, and i don’t want to lose any history of what happened.
Can anyone assist me? I have the most recent water sensor model.