I have a new system. I carefully set it up a few weeks ago and tested the water sensors by applying moisture, and it appeared everything was ok.
Today I get an alert that the hub is offline. Most of my sensors now show as “Unavailable”. I moved one of the sensors very close to the hub, restarted the hub, clicked the button in the sensor for 5 seconds until it blinked blue, but it still showed as Disconnected in the app. I removed the battery from the sensor and tried various things but it will never show as connected. This happened with another sensor I tested.
But then I applied some moisture to a sensor that was “Disconnected”, and it alerted my phone anyway, still while Disconnected.
Then I removed and reconnected one of my sensors, it shows as connected, but when I apply moisture it never alerts.
I have placed the hub very far from other electronics to ensure there is no Zigbee interference, but that doesn’t help.
The History page of the app doesn’t show the alert i got from today, only alerts from two weeks ago.
So basically nothing is making sense in my system.
Any suggestions are appreciated. I’ve spent over $300 on this system and right now it’s useless.