I recently (as in two weeks ago) moved into a new home. The previous owner has something like 30 different smart switches, outlets, buttons, automated front gate. It’s pretty impressive how much work he did.
Unfortunately, the system was down when we arrived because his ISP asked for his modem back. It was a funny moment when he was showing us some of the things about the house and he was having trouble remembering which switch turned off which lights. Anyway, so he said to get our new modem hooked up, reset the SmartThings hub (IM6001-V3P01) to factory settings and then start doing the pairing process all over again with all the devices.
I’m so new to this and feel like I’m drowning as almost nothing is getting detected. The hub is in the same spot he had it in, so I know there is a way to connect to everything but I’ve barely been able to connect anything. I initially found a little luck with some of the switches near to the hub. I was excited that I was finally making some progress, but then I wake up in the morning and check the SmartThings app and two of my switches are gone from the app and two others are in a different room and “not connected” and no longer have names so I have no idea which one’s they are. I also have tried to delete them with no luck.
I feel like I need a crash course in how to do everything, but I also suspect that because all these devices were previously set up and paired, they need to somehow be excluded (which I still don’t completely understand…something about a device having a no longer valid HouseID).
Damn, even the most simple outlet I am having troubles with. I have a NuTone (NPD300Z) plug in module that I put with in 3ft of the hub and followed the instructions on, you know, plugging in a simple lamp and the pressing the button on the module…and nothing. NuTone is also not even a brand I can select in the app. Note, I’ve read about people using SmartThings Classic at times, but I don’t see the Classic app on the iOS App Store, so that’s not going to be an option.
I have starting reading posts on here. Lots of seemingly helpful people. Will keep doing so, but wanted to toss my story up here in the hope that someone might be able to help me get this system back up.