Hello, I’ve just purchased a new SmartThings hub from Amazon Gen 3. This is the first hub I have purchased and I am new to SmartThings. I read all about the setup process being a breeze, but when I go to set this up, I get to the part in the app to add my new Hub, but when I scan the QR code or try to manually enter the serial number, I receive “Invalid Serial Number” response.
I’m located in the US and using iPhone 8 with latest iOS software. I’ve also tried on a google Pixel C with latest Android software.
Has anyone on the community run into this before?