Selected category is not applied

Developer Programs Support
1

The same device profile is applied for Device a1f74ace-7d67-4bf2-a4be-af258e46632b and Device 87ca4238-1826-497a-b01f-b7c3483a1249

image
image235×331 9.37 KB

a1f74ace-7d67-4bf2-a4be-af258e46632b ‘s icon is applied well,

But 87ca4238-1826-497a-b01f-b7c3483a1249 ‘s icon is the default icon

Same presentationId and Same categories

  "presentationId": "b811298e-a17c-3a6d-97ea-fd426883d739",
  "locationId": "dbbe952c-9f9a-46fb-9234-50042634a6f5",
  "roomId": "2e579385-e62d-45b7-8d1a-018d88603211",

  "categories": [
    {
      "name": "DeliveryRobot",
      "categoryType": "manufacturer"
    }
  ],

The difference is one is virtual device and the other is C2C device.

@nayelyz Could you check this?

I granted the SmartThings Support team with access my account

2

Hi, @jason1

Please provide support access to your account. I cannot see any details of the device with the device ID only:

1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM

2. Enable support access to your account:

1. Go to the SmartThings Web (my.smartthings.com)

2. Log in to your Samsung Account

3. Select Menu (⋮) and choose Settings

4. Toggle on Account Data Access

5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

3

Hi, @jason1

Just following up, I asked for more information in the DM where you shared your email.

Are you still struggling with this?

4

Yes, still not display the proper icon from C2C creation