CEO of Seam here. I want to offer a temporary solution to manage access codes for anyone who is currently affected by this.
Note, we’re technically a software API used by Airbnb PMSs like Hospitable, Enso, HostAway…etc, so it won’t be the perfect solution for non-technical users, but we want to help out anyone who’s currently affected by this. We obviously won’t charge you money. Use it and hopeful this help. Happy to answer questions or ping us at firstname.lastname@example.org
Signup for Seam
Go to https://dashboard.getseam.com/ and create an account.
Once logged in, in the top right, click the drop down, and click create a new workspace. Make sure this new workspace is NOT a sandbox (don’t toggle the switch). You will not be able to connect a real Smartthings account via the sandbox. You must use a production workspace. Once you’ve created the new workspace, switch to it.
Connecting Your Smartthings Account
To link up your SmartThings account(s), go to the Webviews menu in the left tab, click “Add Connect Webview” button in the top right, select SmartThings from the list of providers, and go to the link url provided. You will be walked through connecting your Smartthings account. Complete the steps and then your door lock devices will appear in the Devices tab of the dashboard.
Creating and Managing Access Codes
Once your devices are linked up, you can view them under “Devices.” If you click on a door lock device, you will be able to create access codes. Note that access codes are UTC timestamped! (welcome to software developer land) You must be careful to check that the start/end times match the timezone where your lock is located.