Going crazy here . I’m in the US and I initially had zero problems connecting my Schlage Connect locks to the Smartthings hub. However, my Samsung account was registered in Canada and the Smartthings app download doesn’t include the Remote Add/Delete Codes module in Canada. So. I then re-registered in the US and got access to the desired module.
That’s when my issues started. I tried to add the locks again to the Hub (V2) and they couldn’t be recognized this time. After reading some material and thinking I needed to Exclude the locks from the (old) Z-Wave Network, I tried to un-enroll the locks - thinking I would then Re-enroll and then have the locks recognized again.
Not happening… Can’t add them to the Hub and can’t exclude them.
Thanks, much appreciated